Career Center

ServiceNow Developer/Administrator

About the Opportunity

Northeastern University is seeking a ServiceNow Developer/Administrator to join as a core team member of the Service Management & IT Operations team within the Information Technology Services division. Along with other ServiceNow team members, the ServiceNow Developer/Administrator will be responsible for core system configuration, gathering and documenting requirements with customers, development on the ServiceNow platform, and at times, leading development efforts.

This position is eligible for remote work.

Qualifications

• A Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, or a related technical field is required.
  
• Minimum 3+ years of direct experience as a ServiceNow Developer/Admin, configuring core ServiceNow modules including core ITSM (Change, Incident, Request, CMDB/Discovery), as well as Self-Service Portal, ITBM, HRSD, CSM, and/or Performance Analytics. Must have experience developing scoped applications and Mobile development on the platform.
  
• Demonstrated understanding of service management processes, operations, and procedures
  
• Familiarity with Agile (Scrum) and Waterfall project management methodologies
  
• Advanced Scripting/ Reporting experience is required
  
• Experience in producing enterprise level reports, including compiling data from several different sources
  
• Experience with processes involving problem identification, recovery, escalation and resolution
  
• Ability to be flexible, adaptable, and to learn new concepts quickly as needs arise
  
• Technical skills: HTML, CSS, Javascript, SOAP/REST API
  
• ServiceNow certification(s)
  
• Higher education experience is a plus
  

Key Responsibilities

• Perform ServiceNow implementation tasks including but not limited to configuration, integration, orchestration, and custom application development.
  
• Communicate ServiceNow process, operations, and capability information to all levels of management effectively.
  
• Perform and/or manage the installation and testing of vendor-provided updates and new releases
  
• Work with users to identify and refine business requirements and workflows
  
• Work with the ServiceNow architect to design, and sometimes lead, ServiceNow integrations and orchestration activities, partnering with business partners and technical teams for implementation.
  
• Identify and define business solutions for users that are aligned with best practices on the ServiceNow platform (I.e. limiting custom code, demonstrating good development practice, and adhering to licensing requirements).
  
• Developing clear and concise technical documentation
  
• Performing day to day administration of the ServiceNow platform, including making approved changes to process and workflows, troubleshooting incidents and fulfilling support requests, and ensuring the overall health of the ServiceNow platform.
  

Position Type

Information Technology

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/ServiceNow-Developer-Administrator_R104039





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